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Help Desk

Android OS

Can I add more than one Google Account on Android 4.1?

You can add more than one account. In order to add another account go into the Settings options. Select the All Apps icon located on the top right corner of the screen and then select the Settings icon, then on the left hand side of the screen scroll down to Accounts and select + Add account. You have the option to add accounts to different apps depending on what you have downloaded. If you choose to add a Google account, then select Google and follow the prompts to add a second account.

Can I add more than one Google Account on Android 4.2?

You can add more than one account. In order to add another account go into the Settings options. Select the All Apps icon located on the right hand side of the screen and then select the Settings icon, then on the left hand side of the screen scroll down to Accounts and select + Add account. You have the option to add accounts to different apps depending on what you have downloaded. If you choose to add a Google account, then select Google and follow the prompts to add a second account.

 

Do I need to pay for the google account?

No, the Google account can be set up for free. You have the option to add a credit card in order to pay for apps that require payment, however you do not need to add a credit card in order to set up an account and download and install free apps.

How do I install an App?

Once you set up a Google Account, you will be able to download free/paid apps from Google Play. Select Google Play from the available Apps already installed on the tablet (All Apps Icon). Then you can use the search field (magnifying glass icon) located on the top right corner in Google Play to search for apps or use the categories listed across the top. Once you find an app, select Install and then accept the terms to install. Once the App installs you will find it in your Home Screen.

How to Close an App

 

 

 

 

 

How to Close an App (Android 4.1)

 

 

 

 

How to Connect to WiFi

In this video we'll show you how to connect to a WiFi network.   Please be prepared with your WiFi password if it is a secured network.

 

 

 

How to Connect to WiFi (Android 4.1)

 

 

 

 

How to Create a Google Account

If you don't have a Google account and didn't sign up for one on the initial tablet setup, this video will walk you through the setup process.

 

 

How to Create a Google Account (Android 4.1)

 

 

How to Install an App

 

 

 

 

 

How to Install an App (Android 4.1)

 

 

 

 

How to Set and Clear the Default Apps

 

 

 

 

 

How to Set and Clear the Default Apps (Android 4.1)

 

 

 

 

How to Setup Email Account

 

 

 

How to Setup Email Account (Android 4.1)

 

 

How to Uninstall an App

 

 

 

 

 

How to Uninstall an App (Android 4.1)

 

 

 

 

Managing Apps

 

 

 

 

 

Managing Apps (Android 4.1)

 

 

 

 

Managing Google Accounts

You can add multiple Google accounts to your RCA tablet.   This video describes how to add and remove Google accounts.

 

 

Managing Google Accounts (Android 4.1)

 

 

 

 

What if I forgot my Password?

In the tablet's security settings, you can set the screen lock to be protected by a password, PIN, or pattern.   This will prevent unwanted users from being able to access the tablet.  However, if you forget your password, PIN, or pattern, there is no way to bypass this security feature without completely wiping the data from your tablet and resetting it to the factory state.

So, if you've forgotten your security code to access the tablet, first try very hard to remember it!  If that fails, you can follow the instructions in the following document to completely wipe the tablet clean and start over from scratch.  You will lose all data, apps, and history on the tablet and it will be reset its original factory condition.   Rest assured, most of the apps can be restored from the Google Play store.

HOW TO COMPLETELY RESET THE TABLET (Android 4.1)

HOW TO COMPLETELY RESET THE TABLET (Android 4.2)

HOW TO COMPLETELY RESET YOUR RCA PRO10 EDITION TABLET (Android 4.2.2)

What is the Android Home Screen?

The Android Home screen consists of a Navigation area, Notification area, All Apps and Search Area. The Navigation area allows you to move around and between apps on the tablet. The navigation icons are Back, Home and Recent. The Back Icon will go back one screen when an App is open or back to the home screen if no apps are open. The Home Icon will take you back to the Home Screen. The Notification area gives you valuable information like alerts from emails, updates that are available for your installed Apps, Time, Internet Connection and strength of the connection, battery strength indicator, as well as quick access to some of the Settings Options. The App Apps icon takes you into a page that has all your installed Apps and Widgets. This is where you go to find all your installed Apps. The Search Area is there to help you look for anything on your tablet or on the web.

Where can I learn more about Android Operating System?

There is a large knowledge base available online at http://androidforums.com/ and you can read more about Android at http://www.android.com/about/.

Where do I download apps?

You will first need to set up a Google account in order to download apps from Google Play. You can select the Google Play icon and then follow the prompts to set up a new account or if you already have a gmail account then you can use your existing gmail account to continue with the set up process.

Tablet (Hardware)

How can I perform a system update?

You can go into the Settings option and then select About tablet, there you will find System updates which allows you to tell the device to check for updates automatically.

How do I access files saved on an mini-SD card/USB storage device?

Insert your mini-SD card into the Table’s mini-SD card slot and then use a File Folder App (which you will need to download from the App store). Then select USB to select the device that you just connected. You can connect a USB mass storage device into the USB port on the side of the unit. In order to connect a USB storage device you may need a mini-USB adapter. You will be notified that the USBMassStorage is prepared once it is connected. You can access the media on your USB storage device by selecting a File Explorer (or another App what you can download from Google Play) and select the media you want to play.

How do I access media from my Laptop or Desktop by setting up my computer as a DLNA server?

In order to play media from your Laptop or Desktop, you must be on the same network. You will need to enable sharing on your computer and download a DLNA app onto the tablet. You first go into the Network and Sharing center on your desktop or laptop, then select Advanced Sharing Settings and turn Media Sharing to ON. Once you are on the same network and you enable media sharing on your desktop or laptop you can go select the DLNA app on your tablet and follow the instructions on the app to play media on your Tablet that is saved on your desktop or laptop.

How do I close an app once it is open on Android 4.1?

Once you have an app open, touch the Recent Icon in the task manager bar located on the bottom left side of the screen. Once a list of apps show up, touch, hold and drag the app to the left/right to close the app. You can use a task manager, which you can download from Google Play to close all the apps at once. There are many programs available so it is best to try many and use the one that best suits your needs.

How do I close an app once it is open on Android 4.2?

Once you have an app open, touch the Recent Icon in the task manager bar located on the bottom left side of the screen. Once a list of apps show up, touch, hold and drag the app to the up/down to close the app. You can use a task manager, which you can download from Google Play to close all the apps at once. There are many programs available so it is best to try many and use the one that best suits your needs.

How do I connect the wireless keyboard?

 

 

Please follow these instructions to connect the wireless Bluetooth keyboard to the tablet, after completing the initial tablet setup.  This is required for the first time setup.  Once the keyboard is paired with the tablet, it will automatically connect whenever the tablet and keyboard are turned on.

It is recommended to fully charge the wireless keyboard with the included USB cable, which can be connected to a computer USB port or a USB charger.

1)  ON THE KEYBOARD

  1. Slide the OFF/ON switch at the upper right corner of the Keyboard to the ON position.  The Power indicator light will briefly glow red.
  2. Press and hold the CONNECT button at the upper right corner of the Keyboard until the blue Bluetooth indicator begins to blink.

2)  ON THE TABLET

  1. From the tablet’s home screen, tap the settings menu 
  2. Tap the Bluetooth menu on the screen, and then tap the ON/OFF symbol to enable Bluetooth.
  3. Tap SEARCH FOR DEVICES on the screen’s upper right corner, and then select BT Keyboard-RCA 10.1” Tablet from the list of available devices.
  4. Follow the instructions on the screen to complete the pairing by using the keyboard to type the numbers shown on the screen, followed by the Enter key.

PLEASE NOTE:  The wireless keyboard has a power save feature, which will put it into sleep mode when it hasn’t been used for a few minutes.  The keyboard will wake up and automatically reconnect to the tablet once a key is pressed again.  To conserve battery life, it is recommended that the power switch be turned OFF when the keyboard is not in use.

How do I connect to another device on my Network?

You can use a File Folder app (you will need to download from Google Play) to search for available media content on your network. You will have to allow sharing on the other devices you want to connect to, for example, if you want to connect to your desktop computer that is on your local network, then you must go into the settings on your computer to change the permission to allow for sharing (generally compatible with Windows Vista and above). Please contact your network administrator or a knowledgeable network technician to assist you in connecting to other devices.

How do I connect to the Internet on Android 4.1?

You will need to know your network name and password/key in order to connect to the Internet. In order to connect to the Internet you need to go to the Settings menu by touching the All Apps icon on the top right corner of your screen, then select Settings. Then on the left side of the screen select Wi-fi and make sure you turn it ON. A list of networks will appear, select your network and enter your password, then select Connect. You will notice the wireless icon on the bottom right corner of the screen change color from gray to blue once your tablet is connected.

How do I connect to the Internet on Android 4.2?

You will need to know your network name and password/key in order to connect to the Internet. In order to connect to the Internet you need to go to the Settings menu by touching the All Apps icon on the right hand side of your screen, then select Settings. Then on the left side of the screen select Wi-fi and make sure you turn it ON. A list of networks will appear, select your network and enter your password, then select Connect. You will notice the wireless icon on the bottom right corner of the screen change color from gray to blue once your tablet is connected.

How do I disconnect from the Internet?

You can go into the Settings options and on the left side of your screen select Wi-fi and make sure you turn it Off. The wi-fi icon on the bottom right corner of the screen will change from blue to gray.

How do I go back from a selection?

In the taskbar you can also select the back arrow located on the bottom left corner of the screen.

How do I move an App from the All Apps pages to my Home Screen on Android 4.1?

Go into all your Apps by selecting the All Apps icon located on the top right corner of your screen. Then touch and hold the app you want to move to the Home Screen. The screen will automatically change to the Home Screen, and then simply release your touch from the screen to save the app on your Home Screen. Remember that you can only save 30 Apps on each page, so if your Home Screen is full, then you need to drag to the left or right to save the App onto a new Home Screen page. You have a total of 5 pages.

How do I move an App from the All Apps pages to my Home Screen on Android 4.2?

Go into all your Apps by selecting the All Apps icon located on the right hand side of your screen. Then touch and hold the app you want to move to the Home Screen. The screen will automatically change to the Home Screen, and then simply release your touch from the screen to save the app on your Home Screen. Remember that you can only save 30 Apps on each page, so if your Home Screen is full, then you need to drag to the left or right to save the App onto a new Home Screen page. You have a total of 5 pages.

How do I remove an App from my Home Screen on Android 4.1?

To remove an app from your Home Screen simply touch and hold the App, then you will see the message X Remove at the top middle of the screen. Simply drag the app to the message and the App will be removed from the Home Screen. Remember that this does not uninstall the app, it only removes it from your Home Screen. You can still access the App by touching the All Apps icon located on the top right corner of your screen.

How do I remove an App from my Home Screen on Android 4.2?

To remove an app from your Home Screen simply touch and hold the App, then you will see an X on the left side of the screen. Simply drag the app to the X and the App will be removed from the Home Screen. Remember that this does not uninstall the app, it only removes it from your Home Screen. You can still access the App by touching the All Apps icon located on the righthand side of your screen.

How do I set the Time and Date?

The simplest way to set the Time and Date is to use the Network Provided time. However if you wish to manually change the date and time then you can go into the Settings options and on the left side of the screen scroll down to Date and Time. Select Date and Time and then deselect the Automatic date and time checkbox. Then you will be able to select the Set Date and Set Time icons located below the Automatic Date and Time Setting.

How do I uninstall an App on Android 4.1?

You can uninstall apps through the Settings Menu. Select the All App icon (top right corner of the screen). Then on the list of all your Apps pages select the Settings Icon. Then select Apps from the left side of the screen. Lists of Apps that are installed on the tablet are generated. Once the list is generated select the App you want to delete and then click on Uninstall located on the top right side of the screen.

How do I uninstall an App on Android 4.2?

You can uninstall apps through the Settings Menu. Select the All App icon (right hand side of the screen). Then in the list of all your Apps pages select the Settings Icon. Then select Apps from the left side of the screen. Lists of Apps that are installed on the tablet are generated. Once the list is generated select the App you want to delete and then click on Uninstall located on the top right side of the screen.

How to Access files saved on an mini-SD card/USB storage device

 

 

 

 

 

How to Access files saved on an mini-SD card/USB storage device (Android 4.1)

 

 

 

 

I get a message that says “Failed to Download”, what is wrong?

Depending on your connection speed and quality there may be errors in the download file, which will give you an error message. You may need to try to download the app again.

Improve Battery Life

​Here are some tips on how to extend the life of your RCA tablet's battery between charges. 

 

 

Improve Battery Life (Android 4.1)

 

 

 

 

Memory Management

Find out more about the memory in your RCA tablet and how best to manage it.

 

 

Memory Management (Android 4.1)

 

 

 

 

Perform a Factory Reset

If you want to erase all data on your RCA tablet, follow the factory reset instructions in this video.

 

 

Perform a Factory Reset (Android 4.1)

 

 

 

 

ScreenshotSetting and Changing Webpage Font Size

 

 

 

 

 

ScreenshotSetting and Changing Webpage Font Size (Android 4.1)

 

What type of video files can I play?

In general, you can play any type of video files, however, you may need to download an App that is capable of playing back a video file. You can search the web or Google Play store for Apps that is capable of playing your file type.

Why is the unit slow in responding to my touch?

You may have many other programs running in the background. You can close the programs and then continue using the app you want. If the app you are using requires some Internet connection, then make sure you are connected to the Internet or you have a good signal. Some apps do not require the Internet to function and if this is the case, then you can disconnect from the Internet to see if the apps function better.

Cool tip

Put Away Your Glasses

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